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AARP WorkSearch

FAQ 

Q: 1. Who created the WorkSearch system?

Q: 2. How many different certifications are available in the WorkSearch system and how were they created?

Q: 3. How do I know which university my certificate will come from?

Q: 4. How does an NBSA Certification compare to some other certifications available?

Q: 5. Once I decide to do enroll in an NBSA Certification, what happens?

Q: 6. How are NBSA Certification Programs different from university degree programs?

Q: 7. Tell me about the courses that comprise the NBSA Certification Programs?

Q: 8. Will the NBSA Certification Program get me a job?

Q: 9. What else can an NBSA certification do for me?

Q: 10. What are other advantages of using the AARP Foundation/NBSA training program?

Q: 1. How does this system work?

Q: 2. Is the information I submit going to be kept confidential? Who has access to this information?

Q: 3. How often can I access the system and is there any charge for the usage?

Q: 4. How long will my information remain stored in the system?

Q: 5. How long will it take for me to get the results I need to target my job search?

Q: 6. How will this system help me?

Q: 7. I have already taken previous assessments, etc., and know what I want. Why should I be assessed again?

Q: 8. Is there a Help Desk?

Q: 9. May I share my password and User number with my family and friends?

Q: 10. What are Quick Tests?

Q: 11. Once I learn to use this system and have begun to use it, what support will I have for counseling, follow-on training, resume-writing and other job related services?

Q: 1. Who created the WorkSearch system?

A: The AARP Foundation collaborated with the National Business Services Alliance (NBSA) to create the WorkSearch system. NBSA has collaborated with leading universities, nonprofit organizations, government agencies, and private companies to address today's workforce challenges in the United States. For more information on NBSA visit www.nbsalliance.com.
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Q: 2. How many different certifications are available in the WorkSearch system and how were they created?

A: Over 80 different certifications are available through the WorkSearch system. The certifications were created by NBSA in collaboration with a consortium of accredited universities. At the completion of the NBSA Certification Program, you will earn a certificate from a nationally known accredited state university. Participating universities not only validate NBSA's system of self assessments, they create and deliver course content to ensure that holders of an NBSA Skills Certificate are well prepared to do the job.
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Q: 3. How do I know which university my certificate will come from?

A: You can choose to have your certificate from one of the universities listed below or all of them. The universities include Rutgers, Louisiana State University, California State University, Sacramento, Weber State University, Northern Illinois University, Penn State, University of Maryland or the University of Houston.
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Q: 4. How does an NBSA Certification compare to some other certifications available?

A: In many cases, on-line schools may offer only a couple of certifications in particular job categories or industries. In the NBSA system, you can choose one of over 80 certification programs that are comprised of courses and testing leading to a competency based certificate.
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Q: 5. Once I decide to do enroll in an NBSA Certification, what happens?

A: WorkSearch allows you to start your courses towards your certification within 10 days of registration. Upon enrollment, each student is contacted by one of NBSA’s Training Advisors who are dedicated to ensuring students get the most from their certification program. The Training Advisors are the primary contact for students and manage their progress through planned steps and actions. All NBSA Training Advisors complete an in-depth training program when they join the advisory team. The training covers program content, service and delivery standards, business process and specialized training, such as workplace accommodations.
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Q: 6. How are NBSA Certification Programs different from university degree programs?

A: University programs provide primarily theory-based study in a general area. NBSA programs prepare you with the recommended skills for a specific job in just 12 weeks. Many university graduates take NBSA certification programs after completing their degrees to learn specific skills that are important for their fields. At the end of the NBSA certification program, you can enter the workforce equipped with the specific skills that are recommended for your desired job, and with a certification from a leading state university that recognizes your accomplishment.
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Q: 7. Tell me about the courses that comprise the NBSA Certification Programs?

A: All NBSA courses are all delivered online, and can be taken at your own pace. The courses can be stopped and restarted as needed. There are hundreds of courses in the NBSA library, ranging from Essential Skills to very advanced topics. Many include a variety of supplemental features such as interactive lessons, downloadable resources, and integrated assessments. Unlike other training providers, NBSA conducts extensive market research to determine the most up-to-date skill requirements for key jobs in the economy. In addition, all users of the WorkSearch system are offered free access to 17 essential skill courses.
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Q: 8. Will the NBSA Certification Program get me a job?

A: While you are not guaranteed a job, certifications do help people get jobs and to also get better jobs. Both NBSA and the AARP Foundation work actively with employers to understand the skills that are in demand and develop the certifications based on those skills. They also work with employers to understand their hiring needs link qualified individuals with employers who are hiring "The Job Readiness Training program helped me to get a job in 10 days. My employer was impressed with my grades - I found the program to be priceless." Yolanda – Essential Medical Office Certification
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Q: 9. What else can an NBSA certification do for me?

A: The NBSA Certification proves that you have learned key specific skills for a job that is in high demand in the workforce and provides you with an important credential and confidence when applying for a job. The NBSA Certification provides tangible evidence that you are taking leaps in your career and sharpening your skills in a specific field. Employers seek those who are determined and hardworking, and the certificate you earn proves this. Your resume will stand out as someone who believes they will succeed, pursues development opportunities, and is equipped with the skills for the job.
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Q: 10. What are other advantages of using the AARP Foundation/NBSA training program?

A: AARP Foundation, in working with NBSA, has developed a system that allows you to assess your existing skills and bypass unnecessary courses saving you money. In addition, NBSA Certification Programs are geared toward jobs that are in high demand in the U.S. economy to give you the fastest path to employment. This Certification Program also includes one-on-one assistance from a personal training advisor who helps to customize your learning experience for your needs and goals.
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Q: 1. How does this system work?

A: This is a self guided system that allows you to move at your own pace and is accessible from any internet connection (high speed works best).
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Q: 2. Is the information I submit going to be kept confidential? Who has access to this information?

A: Yes. Your information will be kept confidential. Information is used only to track the volume of the system and to identify if Job Seekers found a job. This information is critical in order to continue to obtain funding for this no-cost service for Mature Job Seekers.
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Q: 3. How often can I access the system and is there any charge for the usage?

A: Once you have received your User name and password, you may access the online system as many times as you like. It can be accessed from any computer with Internet capability 24 hours a day, 7 days per week. There is no charge to you as a User of this system. The registration cost is covered by the AARP Foundation. Advanced features such as Job Skill Certification are optional, and in most cases the costs for these must be covered by the User.
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Q: 4. How long will my information remain stored in the system?

A: Indefinitely. If you have not accessed the system during a 6 month period of time, your registration will become inactive. However, once you log in again with your original User name and password, your account will be automatically reactivated.
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Q: 5. How long will it take for me to get the results I need to target my job search?

A: The length of time needed will vary from Job Seeker to Job Seeker, depending on such things as their work interests, the skills they already have and the number of skills they need to develop for a particular job.
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Q: 6. How will this system help me?

A: This system was designed to help you identify your strengths and those areas in which you can improve your skills in order to obtain the job you want. There are many phases to this system, including matching job choices to your current interests and skills, assessing your skill levels with online multiple-choice tests, and suggesting courses to improve areas you may need to strengthen. How much effort, and to what extent you use this to improve your skill levels is up to you.
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Q: 7. I have already taken previous assessments, etc., and know what I want. Why should I be assessed again?

A: You do not have to take the assessments in order for you to find value in using the NBSA system. You can still register and use the system to obtain job leads from the AARP Featured Employers who have a desire to hire mature workers, or to access the three job search engines available through the NBSA system. However, completing the 15-20 minute assessment will make the personalized job matches quite specific and may help you refine your searches.
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Q: 8. Is there a Help Desk?

A: Your local Information Navigator should be on hand to help you, which includes helping you if you forget your password. If you need additional help beyond that, you can call the local AARP Foundation SCSEP office, or state AARP office contact, and if necessary they will then contact the NBSA designated client services representative.
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Q: 9. May I share my password and User number with my family and friends?

A: Due to the costs associated with the NBSA system, only registered User’s are allowed to access the system. A “registered User” is a mature job seeker who has registered for the NBSA system at an AARP Foundation authorized site. You may not share the User number or password with any other person.
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Q: 10. What are Quick Tests?

A: A Job Skill Quick Test is a reality check. It is a fast and easy way to test yourself and help determine if you have the necessary Core Skills for a particular kind of job. Quick tests consist of 60 multiple choice questions and take about 20-40 minutes each to complete. Results are provided at the end of the test to identify skill strengths and gaps.
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Q: 11. Once I learn to use this system and have begun to use it, what support will I have for counseling, follow-on training, resume-writing and other job related services?

A: Those found eligible for the SCSEP will have access to a full set of job preparation and training services. For those who are too young, or have incomes too high to qualify for the SCSEP, no national services are provided in these areas. In all locations, all Users will be provided with a list of available services in their community. In some communities, the local older workers site has formal partnerships with organizations that have resources to provide those follow-on services, so each User should check with that location to see if any exist in their area.
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